"He solved the problem inside of an hour and even gave me some advice on a small project I was doing myself. I will go to NO other plumber after this..."
I found Roman's plumbing after a search on the Internet about a year ago and was struck by the unanimously glowing reviews of this business. Since I do most of the repair work on my house myself, however, I had no need of their services until my water heater died, and I called them right away. They went out of their way to help me even though they were swamped with work and, in an effort to see that I was served immediately, referred me to another plumber (Elite Plumbing) to do the work. Elite did the job but was NOT responsive to service calls, and we went without hot water for a long time. Finally, rather than trying to get Elite back to fix the problem once again, I called Roman's (which I should have originally done) and got the man himself (Roman) the same day. He solved the problem inside of an hour and even gave me some advice on a small project I was doing myself. I will go to NO other plumber after this, not even (i.e. especially not) Elite Plumbing, since I value service after installation and responsiveness to call-backs even more highly, in some ways, than the quality of the initial installation. As I said above, my only regret is that I didn't insist on Roman's doing the job in the first place, but since I already trusted them on the phone, I figured that their referral would be as good as they are. (They have since confirmed with me that they no longer recommend Elite.)