Making the Call

The first step in hiring a plumber is recognizing the need for one. Have you overlooked a toilet leak? Is your shower head dripping? Perhaps you have a garbage disposal that has been making a humming or clunking sound. Did you hear that right, is your water heater actually grumbling and popping?!?! 

While there are many reasons to call a plumber, there are some that have more of a sense of urgency than others. Leaks or sewer issues should be addressed immediately. Other reasons are listed below for your quick reference and review.

Reasons Why You May Need Plumbing Services: 

• Your drains are clogged, slow, or smelly.
• You’re always running out of hot water.
• Your toilets won’t stop running.
• It takes a long time to get hot water to your shower or kitchen sink.
• Your hose is leaking.
• Your water heater is making a popping or grumbling noise.
• You’re thinking of remodeling your kitchen or bathroom.

Once you know why you’re calling a plumber the next step is selecting a plumbing contractor. Often times, this decision can feel daunting. We want to help put you at ease. There are some key strategies to ensuring you pick the right candidate for the job!

How to Select a Plumbing Contractor:

• Referrals: A referral from friend or family member.
• Check reviews and qualifications.
• Check licensing. You can do this by searching the CSLB website.
• Call the company and feel the level of professionalism from the first call.

A plumber you can trust is like a doctor you can trust. Everyone’s personalities are different, therefore, one plumbing contractor or company does not fit all! As silly as it sounds, you do have to feel a connection because the best relationship with your plumber is one based on trust. Ask yourself, when you select a doctor, what do you look for? When you select a friend? When you purchase a new car? Who do you want in your home? Someone you trust … is always a primary answer to this question!

The Day of Your Appointment

Calling a plumbing services professional is one thing – welcoming them into your home can be a whole different challenge, one that comes with a lot more questions. This is why trusting the professional and ensuring you are comfortable with them in your home is significantly important. 

The most important thing you can do is be present, prepared and available at the time of the appointment. When we book the appointment, we will provide a one hour window of arrival. We are also happy to send you a text or call to ensure we do all we can to make the process as seamless as possible. Upon our arrival you can expect the following:

• Our Technician will arrive in a Roman’s Plumbing, Inc. vehicle.
• Our Technician will arrive in uniform.
• You can expect our Technician to place shoe covers on prior to entering your  home.
• We will have all proper necessary personal protective equipment on for your safety as well as the safety of our team member.
• Our goal is to make you feel comfortable, both through our professionalism and our workmanship.
• We will strive to answer your questions, help you understand what is happening, what to expect and to place your mind at ease. 

Roman’s Plumbing, Inc. offers trustworthy, effective plumbing services in Petaluma, Sonoma, and all of the surrounding areas in Sonoma and Marin Counties. Call (707) 532-2433 or reach out to us online today if you are in need of plumbing services!