Diamond Certified Plumbing Repair
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Roman’s Plumbing Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take an honest approach to dealing with each customer and help them solve their plumbing problems as quickly and efficiently as possible. “We give our customers options based on their budgets and specific needs and desires,” explains owner Roman Scanagatta. “If they really want to replace an appliance to give a room an updated look, we’re happy to do it, but we never try to up-sell them.”
Roman’s Plumbing Inc. offers a wide range of services for commercial and residential clients in Sonoma, Napa, Marin and San Francisco Counties. In addition to repairing, installing and replacing all types of plumbing equipment and fixtures (including hybrid and tankless water heaters), the company repairs and replaces sewer lines, installs gas lines, performs complete remodels, new construction and drain cleaning.
Prompt, Dependable Service
“We understand how frustrating it is to wait for a plumber, so we make sure to always stay in contact with our customers and work around their schedules whenever possible.”
Unlike plumbing companies that de-emphasize the importance of arriving to jobs as soon as possible, Roman’s Plumbing Inc. provides a one-hour window for each customer and immediately contacts them if the technician is going to be late.“We understand how frustrating it is to wait for a plumber, so we make sure to always stay in contact with our customers and work around their schedules whenever possible,” says Mr. Scanagatta. “We’re very respectful of their time.”
To further differentiate itself from its competition, Roman’s Plumbing Inc. takes a proactive approach to dealing with customers’ potential plumbing problems by conducting general inspections, advising them on energy-efficient options and performing minor adjustments without being asked. “For example, if we come to a house to change a recirculating pump and notice a wobbly faucet, we’ll tighten it at no extra charge,” says Mr. Scanagatta. “Ultimately, we want to do what’s right for each customer and help them in any way we can.”